excited but now disappointed
I have ordered from Rove before and was very happy with my experience. Unfortunately this time, there was an issue where after two weeks of waiting for a tracking number after getting notification that my order had shipped, I called the company to find that my order had:
1) Never been picked up from the warehouse
2) Part of my order was missing
3) That part that was missing was never to be found again and I could never get it because it was discontinued
4) No notification was made to inform me of this
It was disappointing and the only condolence I got was $50 off my shipping and a refund for the missing furniture. The experience left me quite frustrated, especially after my previous experience and future plans to be a repeat customer. I expected more. At least the stuff I got was nice, but I don't understand why a fault in their system lead to this mistake and why very little was done to try and fix it except for a sweep of their warehouse to try and locate my missing items.
Reply from Rove Concepts
Hi Marnie,
Thanks for your review. Once again, we apologize for the order error and are sorry we are unable to provide the items in your original order. Unfortunately, the final sale items were the very last. We offered a replacement of another color, applied a full refund and worked as quickly as possible as soon as the matter was brought to our attention, but understand how disappointing this can be all together. We're glad you are enjoying your other Rove furniture and hope you will give us another shot, as you once did before, down the road as we work to improve our systems with your helpful feedback.
Best regards,
Emily