Review of Rove Concepts


Rated 3 out of 5 stars

Very bad experience with the "white gloves" delivery company

I ordered the Tulip Table - Carrara 48' table. The table arrived at their 3rd party 'white gloves' service on Oct 27th and instead of contacting me within 2-4 business days, as stated in their mail, I wasn't contacted until Nov 13th and this is only after I had contacted rove concept CS to check what going on with my order because the white gloves service didn't even have any record of my order.
The table is beautiful but I'm very disappointed as far as the shipping is concerned. I think rove concepts should hold some responsibility for their 3rd party shipping company.

November 24, 2016
Unprompted review

Reply from Rove Concepts

Hi Michelle,

Thank you for your review. We apologize about the delivery inconvenience and are working on better communication with our carriers to ensure this doesn't happen again. We appreciate you contacting us to let us know and are glad the delivery went through. Enjoy the table!

Best regards,
Emily