We are interested in a particular dining chair offered on the website. We needed 12 of them, a $3,300 order. The issue is that people can't really buy a full set of dining room chairs without having had the opportunity to physically sit in a chair and see how it feels in their particular home/setting etc. So when buying furniture online, there needs to be a workable solution for permitting customers to buy an item, have it delivered and try it out before being irrevocably committed to owning a full set. So this chair, for example, costs $275 per chair. If we order one, a shipping charge of $149 is added. If we don't like it, we can return it for a full refund of the $275, but will end up having paid over $200 in shipping charges. So pretty expensive way to try out a chair. We called customer service to discuss options but they were not willing to be flexible or creative. For example, we were willing to pay for the full 12 chairs now at today's sale pricing, but asked if they could ship out just one for us to try and confirm before shipping the rest -- they said no, would have to be two separate orders. And if the order for the remaining chairs was canceled prior to shipment, they would assess a 6% fee. Alternatively, we asked if we could order just one now and the others once we had tried and confirmed, but they said they would not lock in the sale pricing for the remaining chairs. So essentially, their only "solution" was for us to purchase 12 chairs today for $3,300, pay $400 in shipping and then return them for a full refund of the $3,300 if we did not like -- costing us $800 in shipping charges with nothing to show for it. They would make no accommodation of any kind on either shipping or return shipping. So we asked whether there was a physical chair somewhere in the NY-NJ-CT tri-state area that at least we could go physically see before ordering, but they said no, they were online only. So pretty much there is no way for us to buy a set of dining chairs from them without risking hundreds of dollars in non-refundable shipping charges. Don't see how we can take that risk. There should be a better way.