Review of Rove Concepts


Rated 3 out of 5 stars

Love the table, process had some bumps

We ordered the tulip table in marble with matching chairs. The chairs were a custom order so our estimated time was, I believe, 14 weeks from order. We were scheduled after 10 weeks but the marble top was broken as it was slated for delivery. I think our table and chairs are outstanding and I am going to give Rove an A+ for being on top of the broken table top, they had a new on en route the same day. Where things didn't go so well: I paid $448 for white glove delivery because the table top was 200 pounds. When it arrived they sent one guy who was having such a hard time - he didn't have the tools to attach it to the base (so I was rifling through my garage to try and find something that would work) and because he was alone, I had to help him with the assembly and lifting the table. That didn't seem very white glove to me. My other issue was, once the top was broken (right at Thanksgiving), Rove had a big black Friday sale which would have saved us about $200 off of what we paid. I asked, as a courtesy because of the problems we had, if they would extend us that same pricing, which went ignored by the customer service rep who helped with the re-delivery. So, a mixed bag but ultimately we are happy with the product.

Response to Emily at Rove Concepts: Emily, I paid $448 for white glove delivery. You might think when the table top was re-shipped that that was complimentary white glove but it wasn't, I paid for it, and I paid quite a lot for it (and I had to lift a 200 pound table in the process, as a 5' 4" female). I was sort of ambivalent about Rove after this experience but your reply gave me a more negative impression.

December 14, 2016
Unprompted review

Reply from Rove Concepts

Hi Monica,

Thanks for your review and we're so glad to hear you are happy with the table and chairs. The holidays can be such a stressful time for all and we really appreciate your patience at this time.

We do apologize for the mishaps that occurred along the way, but are satisfied with the resolution to have the new table shipped with complementary white glove service on this delivery. We're sorry if the price adjustment inquiry was not addressed, however, such inquires would normally need to go to the attention of our customer care rather than claims. As price adjustments are separate from claim resolutions, we are currently unable to offer them under these circumstances.

We do take feedback seriously, however, and will bring this up with management to see how we can better the experience in the future with policy changes.

Thanks again for your review and hope to see you again soon!

Best regards,
Emily