Stools came with flimsy plastic stops on bottom of legs.
One stool had two plastic tips on legs that were defective. Instead of a discount or offer to replace the stool, I was mailed the part that I am expected to install myself. Seriously! Oh, and the stools are made in China.
Reply from Rove Concepts
Hi Rachel,
Thanks for your review. Yes, our products are made in our overseas facilities. We are transparent about where and how our products are made because we are confident about our fair trade and controlled quality practices in our exclusive workshops. You can find out more about our manufacturing by checking out our About page and Humans of Rove series on our blog, The Journal.
We apologize for the inconvenience with the defective parts, but are happy to have provided the replacement parts for the Jesper Bar Stools. The installation should be fairly straight forward, but if you require any assistance, our customer care is more than happy to help.
Thanks again for your review,
Best regards,
Emily