Review of Rove Concepts


Rated 3 out of 5 stars

color and return service

The price is great and so far the construction seems to hold up. The issue I have is that the color advertised on the website did not match the actual color in our space. We got the orange ones, and since there are no photos of the actual orange chairs, there was no way to know that they weren't tangerine orange as shown on the site, but halloween orange.

Then, I called to ask if we could return just the plastic seats and exchange them for black, but was told we'd have to return the entire chair. This makes is far more cumbersome and expensive to return, and they didn't offer to pay for the return themselves. So we ended up keeping them, but were a bit disappointed.

I will say, I do like the chairs, especially for the price.

January 12, 2017
Unprompted review

Reply from Rove Concepts

Hi Daniel,

Thanks for your review and we're glad you're liking the chairs. We're sorry the color did not work out fully to your expectations - it's definitely hard when you're buying online to know the exact colors for your home. Unfortunately in this case, it's not as easy as we'd like to do a quick color swap; as explained, each item is pre-packaged at our warehouses and we are unable to exchange just one part of the chair. With our competitive price point, we hope the chairs will find a comfortable place in your home and perhaps we will see you back again at roveconcepts.com.

Best regards,
Emily