Single shipment when last item available
I ordered three items, one of which has a future ship date two months out. After the purchase was processed, I was informed that all items would ship together only once that future item was processed. Since the other 2 items are paid and were in stock, I think it's incumbent upon the merchant to make two separate shipments (and a single shipment cost to the consumer) in the case of more than 4 weeks' hold time for one of the items in the order. For example, for a purchase made at Room&Board, in-stock items would be shipped immediately and future items would follow when available, and consumer does not pay shipping costs twice – just a nice (and expected) courtesy to shoppers.
Reply from Rove Concepts
Hi madeline,
Thank you for your review!
We understand that it would be more convenient to receive in stock items in advance of pre-order or custom items, this is why we make sure to clearly state on your order invoice that all items will delivered together as one shipment based on the longest processing time. If you would like to receive items at different times as they come available we would be happy to split these shipments for you but there is an additional shipment fee incurred for arranging multiple shipments with the carrier. As a smaller company we are unable to absorb these shipment fees, as much as we wish we could ship everything to our customers for free! If you have any questions feel free to contact our friendly Sales team 7 days a week at 1-800-705-6217.
All the Best,
Rove Concepts