Purchased 6 chairs
Purchased 6 chairs, unfortunately they did not work out. The product was good, no complaints there. However when time came to return the chairs it was an inconvenient process for us. I had to call many times to get the ball rolling, in fact I had to follow up every day to make sure my return was being processed. First I had to scramble to find my own shipper, paid for shipping, Product sat in Rove warehouse for a week before they processed the credit. It ended up costing us over $ 500 as Rove charges 10% for returns plus shipping.
If you are thinking of buying chairs from Rove I suggest buy 1 first to make sure it is suitable. Service is not the greatest in fact the whole time I did not feel confident that I was going to get any money back.
Reply from Rove Concepts
Hi elmana,
Thank you for your review.
We're glad that you found our Executive Armchairs to be good quality! We apologize that for some reason your previous calls were not reaching us, but our customer care team were happy to help as soon as you spoke to a representative. As shown in our Store Policy we do not arrange return shipping but happily accept returns of in-stock items for a full product refund within 30 days, with no fees charged. We're sorry if you felt less than confident in the return process, that is never our intention! Our customer care team were happy to speak with you multiple times to ensure the return went smoothly, with a refund processed within one week of the product arriving back to our warehouse. If you have any further questions or concerns you can call us at 1-800-705-6217 seven days a week.
All the Best,
Rove Concepts Team