Ceva delivery made this purchase terrible.
We finally received our table. It is beautiful, perfect. This table is made well and srong. But my experience receiving the table was a complete nightmare. Ceva the delivery company was unreliable and rude. They claimed they had no contact info on their website when I looked up my delivery. I had to contact them. They claimed they did not have my product to delivery after scheduling a delivery twice and taking time off work or life to wait. When asked the first time to clarify their story, they straight out said, "you calling me a fibber." I was so uncomfortable I asked my husband to deal with them. / My husband finally drove to their warehouse to pick it up. I will not order from Rove again because of the delivery company they use. This is terrible because their furniture is fabulous.
Reply from Rove Concepts
Hi Tealk,
Thank you for your order.
We sincerely apologize for your experience with the third party carrier. We take this feedback very seriously as we are not able to be present for our customer's final interaction of the order process. As this is the first time we have been made aware of your experience we will make sure to inform our representative at Ceva Logistics of the behaviour of their staff for your delivery right away, as we never want our customers to feel uncomfortable or disrespected. We would be happy to discuss your experience further at 1-800-705-6217 or by email at customercare@roveconcepts.com. Thank you for your feedback and we hope that you are enjoying your new Marcus Dining Table.
All the Best,
Rove Concepts Team