Disappointed that I paid more than what …
Disappointed that I paid more than what I was originally quoted. I am excited about today's purchase of a custom Milo Sectional Couch however I was disappointed that the quote I was given and the price I paid was different. I was told that my original quote was good until today, August 14, 2017 but I ended up paying $58.00 more for some reason that the representative could not explain.
Reply from Rove Concepts
Hi JAdams,
Thank you for your review.
We're happy to see that you have placed your order for the custom Milo Modular Sectional with an additional middle section! Unfortunately while adding on this additional piece to your order our system made an error and did not update your 15% discount correctly. We sincerely apologize for this error which our customer service representative explained when placing your order over the phone but are happy to have applied a complimentary upgrade to White Glove for your delivery. We look forward to you receiving your new sofa and are available 7 days a week for any other questions at customercare@roveconcepts.com.
All the Best,
Rove Concepts Team