Great items / Bad Transport logistics
This review would be a 5 stars if the shipping experience had been better ;
After calling them to get an update on ETA , they assured me I would get a phone call before they arrive as I had big items (console and 4 dining chairs) . The driver called me ... when he got no answer at my door as I did not expect him that day .
No helper also to unload the truck .
Items are very nice .
Quality/price is ok . With good care , those should last a while .
Sadly won't be buying there unless they get some other transport company . Rarely seen such a botched transit system ( from logistics to truck fleet and personnel)
Reply from Rove Concepts
Hi Frederic Chamberland,
Thank you for your review.
We're very sorry to hear that your delivery experience was disappointing. For all furniture orders that are delivered by freight carrier, our third party carriers call the customer to schedule a delivery appointment so we are unsure why this did not occur for your delivery. We sincerely apologize and will be investigating to ensure this is prevented in the future. Other than this delivery issue we're very happy to hear that you find your new purchases to be very nice and with good quality! If you would like to place an order in the future we would be happy to discuss alternative shipping and monitor delivery for your assurance. If you have any further feedback or questions you can contact us 7 days a week at customercare@roveconcepts.com
All the Best,
Rove Concepts Team