Review of Rove Concepts


Rated 4 out of 5 stars

Ordered small items

Ordered small items. Delivery was fairly slow (1 week) compared to large-scale online shopping but not urgent so I didn't really care--- just an observation. Had some minor issues with FedEx delivery as the shippers marked the packages as "signature required". This is a good practice for higher value items but a bit of a hassle for my items that totaled less than $50. The shipment was split into 2 packages and the packages had different requirements-- one I was able to re-route to a FedEx location for pickup (since I wouldn't be home to sign), the other I was unable to re-route due to shipper restrictions. Ultimately I got everything, it all was in great shape and as presented so I am happy. It was just a bit of a hassle with the split delivery and differing restrictions the shippers chose with FedEx. Additionally I emailed customer service to see if the one package could be re-routed. They were quick to respond and very pleasant to work with. I can't say if they would've been able to fix the issue because FedEx delivered late when someone was at home but they were very willing to try for sure.

October 26, 2017
Unprompted review