Went online to make a purchase;
Went online to make a purchase;
1. Website was incredibly slow to load. Went to another site and had no problem with it so do believe it was Rove.
2. Searched Metal Planters and the items came up but when clicked on them they took you to new items. They should say unavailable if something is unavailable. Emailed to ask about them and was told they are unavailable.
3. Tried to pay however my credi card was not accepted. Never have a problem with my credit card. Called your line, tried again, they told me would have to call my credit card to let them know to approve a purchase from Rove. Called AMEX. Called your line back, left a message, someone called me back and completed. All in all an hour ordeal to make a purchase. Painfully.
4. Really like your product and everyone we dealt with was lovely but the little glitches should be worked out and it would be a good experience. Was so close to walking away from the purchase all together.
Thanks for asking for feedback.
Reply from Rove Concepts
Hi binnes,
Thank you for your review.
We're sorry to hear that you had difficulties with our website! If this ever occurs we would be happy to assist by phone, live chat or email 7 days a week.We definitely appreciate your frustration with some of our products being sold out, we have recently improved this so that if an item is out of stock you can enter your email to be notified when it is back in stock! We also apologize for any issues with processing payment, and are glad to see that this went through successfully after contacting your bank. We greatly appreciate your feedback and welcome any further comments at customercare@roveconcepts.com.
All the Best,
Rove Concepts Team