Received the wrong swatches, potentially jeopardizing the purchase. I personally find the timeline of the shipment excessively long. I reserve final judgement upon viewing, inspecting and trying the item.
November 23, 2017
Unprompted review
Reply from Rove Concepts
Hi Lorenzo,
Thank you for your review.
We are sorry to hear that you received the wrong swatches! We are happy to offer up to 12 swatches sent to our customers by FedEx in 1-2 business days free of charge. Our customer service team were happy to assist in getting the correct swatches sent to you right away, and we're happy to see that you placed an order for the Hugo Sectional. As the fabric you chose was a custom order during our holiday season this has a lead time of 8-20 weeks in order to be made from scratch at our production facilities and shipped to our warehouse. Your order is currently in production and we will update you throughout its progress! If you have any further questions or concerns you can email us at customercare@roveconcepts.com