Review of Rove Concepts


Rated 2 out of 5 stars

Customer Service ISSUES

I found the company online. I had never heard of the company.... I see it is based out of Canada...and honestly it was concerning to purchase furniture on a website out of the US....but my daughter was looking for a particular blue velvet that we could not find at any of the US furniture stores so she pushed me to order from Rove.
We had several issues with customer service in placing the order and it made me nervous. I had hoped that this would be the end of it.
We have now received the sofa less one center leg. I called customer service and told them once it was delivered. At first they told me the leg wasn't necessary but I was clear I wanted the couch as pictured on the website which had the center leg. (The sofa has a hole for the leg) I received a "replacement leg" and it is a metal silver leg vs. the wooden legs which are on the sofa.....and not at all as pictured on the website. It looks ridiculous.

November 28, 2017
Unprompted review

Reply from Rove Concepts

Hi jmfrost,

Thank you for your review.

We're happy that you placed your order with us, and assure you that we have shipped thousands of orders all across both Canada and the US with the majority of our customers being in the USA. We sincerely apologize for any confusion our Black Friday promotion caused. Unfortunately this coupon code was only valid for our Black Friday sale between November 10th to 26th, so was unfortunately not valid by the time you went to place your order on Cyber Monday November 27th. Due to this confusion we were happy to honour the higher discount and applied it to your order right away. Thank you for your business and we look forward to your order being shipped out soon!



All the Best,

Rove Concepts Team