A little mixed: our shipment showed up with one item badly damaged to the point that we didn't accept that item from the shipper. I filed a claim, but was surprised that the company didn't contact us prior. We're now waiting on a date when the replacement will arrive. We also had one other minor issue with a chair that we noticed after unpacking, but at that point, the client was willing to overlook and accept it. The other items look good, and the design and quality (with the exception of the issue with the chair and shipping of the other item) is certainly consistent with the website. Customer service is very nice, but not always clear what they're able to do.