Painful delivery process
The product is exactly as described (great) but the shipping costs and the shipping overall is quite a painful experience (tracking number not matching the one of the transporter company), add to call multiple times to get an update on my delivery date (because the transporter website was very bad). Back and forth with the transporter company.. You can’t make us pay this amount of money for such a bad shipping experience.
Reply from Rove Concepts
Hi Amandine,
Thank you for your review.
We're glad to hear that you are very happy with your received product but are sorry to hear that you were frustrated with tracking your order! We have checked on your shipment and can see that the tracking page on the carrier's site appears to have been active from pick-up to delivery, so we apologize if there was any confusion. If you ever have issues tracking your order please feel free to contact us so that we can investigate for you and provide a more precise status update! Any concerns or questions can be emailed directly to customercare@roveconcepts.com.
All the Best,
Rove Concepts Team