Forgot to ship my order
Very poor communications (actually, none) regarding order status on recent order. I had to call to find out the order status and then learned that the product had been in the warehouse for a while and they had forgotten to ship it. Otherwise, the products are terrific and the web site is perfectly adequate but nothing special.
Reply from Rove Concepts
Hi gduerksen,
Thank you for your review.
We're very happy to hear that you love our products, and sincerely apologize that your order experienced a delay in shipment. We thank you for your patience and understanding in this situation and hope that your new Norman Counter Stools look great in your home! If you have any further questions or feedback please do not hesitate to contact us at customercare@roveconcepts.com
All the Best,
Rove Concepts Team