Hi AL,

Thank you for your review.

We're sorry to hear that you are disappointed in our Buyer's Remorse policy. We are proud to offer a 30 day return period for all in-stock purchases with no re-stocking fee that offers online purchasers the ability to return merchandise if it does not work in their home. Similar to most industry competitors all returns require original packaging, with return shipping and original shipping not covered by Rove Concepts. While we appreciate free return shipping would be ideal for our customers, this is not something we are able to currently offer, though we hope to improve our returns process in the future for the benefit of our customers. All store policies including shipping, returns, and warranty can be found on our Store Policy page at any time. If you have any further feedback or questions you can email us directly at customercare@roveconcepts.com


All the Best,

Rove Concepts Team