Hi alisonlufkin,

Thank you for your review.

We're sorry to hear that you chose to return your Norman Counter Stool in Natural Oak veneer. While we appreciate that having return shipping costs covered would be ideal, we make sure to state that return shipping is not covered in our Store Policy so that this is very transparent and available to view at any time prior to purchase. Other than this concern we're happy to hear that you found our products to be great! If you have any further feedback please feel free to contact us at any time at customercare@roveconcepts.com.


All the Best,

Rove Concepts Team