Really excited
Really excited - then disappointed.
Hubby and I were super excited to check out Rove (products are beautifully designed). We spent a good sum of money on chairs that Rove had to ultimately cancel due to supplier issues. They gave us a credit to make up for it - but inconvenient given we were expecting delivery within the month. I get these things happen but was disappointing nontheless. On fence as to whether we will put another order through or not.
Reply from Rove Concepts
Hi AP,
Thank you for your review.
We sincerely apologize that your order had to be cancelled and have made the executive decision to cut ties with this supplier due to their inability to fulfill these products up to our standards. We recognize the inconvenience this has caused so along with refunding your order in full we wanted to provide a store credit as a gesture of our apology. We hope that you will give us the chance to prove ourselves to you with another order and welcome any further questions or feedback at customercare@roveconcepts.com
All the Best,
Rove Concepts Team