Review of Rove Concepts


Rated 3 out of 5 stars

I find the pricing model they use…

I find the pricing model they use misleading and untrustworthy with a few surprises - one price shown to draw you in and another when you start the actual purchase process. I just bought a sectional - I almost didn't but had spent a lot of time deciding -after making a buy decision about $250 more was added to the price and shipping estimate (one uptick for a fabric option "upgrade" (but there was only 1 choice!) and the shipping "estimate" was, get this, under-estimating (big surprise) ---though, the shopping cart knew (knows) what was (is) in it, virtually speaking. The shipping price is related to $s in the cart (known, and subject to fine print which - who reads while shopping) and then bumps up or down depending on the amount paid (the more you pay for an item the more they charge to ship it which seems odd) and the almost double for rural deliveries (this was not me).
Clearly a classic bait (to get you to make a buy decision) and switch (increase price after the bait). And, sure, I could have said no - I write this for the benefit of other shoppers - beware - the price on Rove is not the price until you click through two steps after the shopping cart. Caveat Emptor.

April 13, 2018
Unprompted review

Reply from Rove Concepts

Hi A Morris,

Thank you for your review.

We're very sorry to hear that you are unhappy with the estimated shipping shown during check out. In order to improve the information we provide to customers we made the decision to add a shipping estimate in the shopping cart. Depending on the amount of products added to the shopping cart this cost can change but is only meant to be an estimate, with exact shipping costs calculated once in check out with shipping location entered by the customer. We never mean for this to be misleading and will work with our developers to ensure that the estimate showing in the shopping cart is as accurate as possible before check out. Customers are also welcome to check our Store Policy at anytime to review our shipping information, including shipping costs, lead times, and services provided. If you have any further feedback or questions please let us know at customercare@roveconcepts.com


All the Best,

Rove Concepts Team