Love their design! I ordered a sectional in exactly the style and color I had in mind. There were several reviews listed for this particular item and they were all extremely positive - otherwise, I would not have considered buying a sectional online. I also like the video that showed how it sits - and that one of the reviewers mentioned it was on the medium-firm side. Very happy to see that there was a sale going on at the time of my purchase : ) Placing the order was super easy and fast, and their chat service was very helpful and quick to respond as well. Very excited and can't wait to receive this item!