Your products are amazing but I have an…
Your products are amazing but I have an issue with one of the products that I received. I sent in to Customer Service already yesterday.
I received 2 Asher Night Stands and opened them both us today. On one of the night stands, the top drawer is misaligned when closed. I tried to reconnect the drawer properly but noticed that the side pieces aren't flesh to the front piece.
I need a response to figure out how to get a replacement or a fix to the item.
Reply from Rove Concepts
Hi Leah Jackson,
Thank you for your review.
We are sincerely sorry to hear of any issues with your Asher Night Stands! I am happy to see that someone from our claims team promptly reached out to you within our promised 1 - 3 business day claims processing period and we are happily working with you to fix your night stand back to new!
We appreciate your time and welcome any further feedback directly at customercare@roveconcepts.com. Our sincere apologies again for any inconvenience caused!
All the best,
The Rove Concepts Team