I purchased a dining table which I…
I purchased a dining table which I still haven't received so can't comment on it. However, I didn't get a confirmation email and had to reach out by email, Twitter, Facebook and phone before someone on Facebook finally responded to me and let me know that my purchase was confirmed. It seems as though the basic transactional workflow and customer service isn't quite there even though the website looks nice.
Reply from Rove Concepts
Hi Elise,
Thank you for your review.
We are sincerely sorry if your invoice did not make it to your inbox! Sometimes these emails can be accidentally filtered into spam by your email provider, so we have made sure to resend that invoice out to the email address listed on your order.
We look forward to your receipt of your Marcus Dining Table and welcome any further questions or feedback directly at customercare@roveconcepts.com.
All the best,
The Rove Concepts Team