Good, well built modern furniture, but the process could use some improvement.

The good: The quality of the furniture is very good and the pictures on the website are an accurate representation of what the furniture looked like. The website and customer service (chat) is very good.

The bad: Shipping. When I pay close to $400 in shipping, I expect the furniture to be placed and assembled where I want it in the house. Apparently $400 only gets you boxes delivered to the front door and there's an additional fee for "white glove" service. I don't remember being clearly presented with this white glove service while ordering. Also, who orders furniture that weighs 400 lbs and then choses to carry it up stairs. All heavy furniture should have white glove service by default. I've ordered furniture from a lot of other places with multiple pieces and it has cost me no more than $150 for white glove service (delivery + placement + assembly). I understand your furniture comes from another country but the cost to ship it should be built into the price of the product.

The Ugly: The third party company that delivers your furniture definitely left a bad taste in my mouth. They were downright belligerent and would not wait 5 mins so I could talk to Rove Concepts about "white glove" service and kept sticking the phone in my face to sign so they could leave.