Review of Rove Concepts


Rated 3 out of 5 stars

Average

The black Friday sale began after I purchased my items after 3 days, they are not willing to give me the discount, even though all items is still have in stock.

November 24, 2018
Unprompted review

Reply from Rove Concepts

Hi chris,

Thank you for your review.

We are very sorry to hear of your disappointment with our Price Adjustment Policy. As we only offer Price Adjustments within 72 hours of when the order is placed, we are generally unable to offer adjustments outside of that window. We are happy to see that our Customer Care team did make an exception for you, and they adjusted your coupon less our small 3% transaction fee.

We are happy to see that by placing your order well before Black Friday, you were able to beat the holiday rush, and your order is well on its way to you! Please do not hesitate to let us know of any further questions or concerns directly at customercare@roveconcepts.com.

All the best,

The Rove Concepts Team