Ordered the Hunter bed. Footboard arrived damaged but didn’t notice until after white glove delivery had already assembled. Customer service handled things perfectly, first offering a fair discount and then offering to replace the damaged piece and reassemble it as I had already paid for white glove. Really fair and outstanding service!

The piece itself is beautiful and high quality.

My only complaint is the discount feature - I don’t like playing the sale games waiting for the right time to buy. And I really don’t like the store credit feature - I don’t want to have to calculate and plan my orders based on how much I can save by splitting my orders up over time. A customer will either buy multiple pieces or won’t - a store credit won’t really change that when minimum shipping fees are $129 non white glove. Make the discounts simple and transparent and forget about the store credit game.

Lastly, make delivery, especially white glove, cheaper! Why does Article charge $49 for flat rate shipping and only $169 for white glove while Rove charges exponentially more - I paid $449 for white glove on a $2,500 order from Rove and only $169 for a $19,000 order?

Rooting for Rove to compete even harder - their stuff is good, service is good. Once they eliminate pricing games and lower delivery charges, there’s no stopping them.