Karla in the LA showroom was fantastic. Friendly, knowledgeable an helpful. She made purchasing a breeze. I'm looking forward to my sectional and media stand. I'll hold back a star due to the unsophisticated shipping system and cost. $529.00 to Long Beach CA!! I'm 20 miles away from the warehouse . How is it the same shipping price to the east coast? Distance has no factor? Why displeasure your customers on their way out the door? Y'all need to sort that out!