The sectional sofa I ordered looks…
The sectional sofa I ordered looks beautiful. But some disappointment when I discovered that the drill holes in the sofa did not line up correctly with the legs I had to attach. So I had to go to the hardware store to get some parts to "make it work". I would have expected a sofa that was not cheap to be manufactured correctly so that I could easily attach the legs without spending personal time running errands to fix this. I informed customer servicer, and thought they might offer me something (a voucher/credit) for my trouble, but all they said was that it must have been drilled incorrectly - that's it!
Reply from Rove Concepts
Hi Bob Daniels,
Thank you for your review.
We are terribly sorry for the miscommunication with your order. We stand behind the quality of our product above all else, and hearing that your sofa arrived without the appropriate hardware is certainly not the experience we want for our customers. We are pleased to see that our Customer Care team has reached out to correct this, as this type of issue is something we would absolutely want to keep track of and resolve for you.
We sincerely apologize for any inconvenience caused by this misstep and if you have any further questions please do not hesitate to email us at sales@roveconcepts.com.
All the best,
The Rove Concepts Team