Looks great, spotty quality
I purchased the Lars dining table and it arrived damaged in one corner which showed that the lacquer layer is quite thin. Rove sent a replacement table top but there's either a quality control issue or something because this top doesn't not fully match and fit with the legs we have. I have sent a note out to customer service about this as well as photos showing the issue. Overall look of table is great but am taking 2 stars off for the quality management.
Reply from Rove Concepts
Thank you for your review.
We are very sorry to hear about the issues you have experienced with your Lars Dining table. Here at Rove Concepts, we take pride in the quality of our products and try to provide a seamless and smooth experience from online to delivery and apologize this may have not been the case for you.
We are happy to hear you were provided with a replacement table for the damaged table you experienced by an agent from our claims team. We understand that in the end the order was refunded due to this issue, our accounting team has refunded this order back onto your original on July 3rd. Depending on your banking institution, it can take 5-10 business days to reflect back onto your bank statements.
We sincerely apologize about the issues that have occurred on this order and wish the circumstances were different. We appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team