I was trying to set up a trade account
I was trying to set up a trade account. It took so long to establish, after I sent in all my stuff, that i went on line and bought the item during a sale. I hope my next experience will be better.
Reply from Rove Concepts
Thank you for your review.
We are sorry to hear of your disappointment in regards to this. Our B2B site is a relatively new program we have launched and would like to apologize for any delays in response. It can take a few business days for our trades team to review your application and get back to you with a detailed description of your approval and specific discount.
Although, trades discounts cannot be retroactively applied we are happy to hear you were able to take advantage of our SUMMER15 promotion to receive 15% off on your order. Your order has been shipped and we are excited for you to receive your Metal Planters.
We appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the Best,
The Rove Concepts Team