Missing sides of the bed frame!
I disassembled my old frame and moved it out only to realize my Asher Bed was missing the side rails. This is very disappointing. I will call them next week to sort this out.
Reply from Rove Concepts
Thank you very much for your review!
We appreciate your feedback and are very sorry to hear about the issues you have experienced with your Asher Bed.
We can understand your disappointment and frustration when a part is missing and do apologize for this mix-up. We are happy to see from reviewing your order details it appears replacement sideboards and a discount has been set up and refunded. Thank you so much for your continued patience and understanding while we work on getting this replacement order prepared for customer pick up as quickly as possible.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the Best,
The Rove Concepts Team