It's always nice to be able to give a 5 star review for products and customer service! Tl;dr: Rove Concepts makes beautiful and high-quality pieces of furniture and their customer service when things don't go as expected is excellent. A friend recommended Rove Concepts to us, and we will recommend them to others.

After what felt like ages of looking for the right bed for our spare room we finally settled on a queen size Mikkel Bed from Rove Concepts. When we placed our order everything went to plan until the shipping company (separate from Rove) misplaced one of the parts of the bed frame in transit. We had assumed we'd have our bed within two weeks of ordering it and were up against a deadline for when we needed it by. Since delivery was delayed and we were in a time crunch, we had to buy a different bed frame. When I reached out to Rove to explain they cancelled the order and offered us a full refund. We were so disappointed not to have the Mikkel Bed in our home that we have decided to get it in a King size for our master bedroom! It can be stressful to make purchases this expensive online and unseen in-person. Rove makes great products though, and having had such a positive customer service experience I know I'll buy from them again.