Great quality but disappointing service…
Great quality but disappointing service for the price you pay. They sent us the wrong part for our bed and it took over a month to get the new part, nobody followed up with us and they did not rush the order, they didn't seem to mind the mistake and took their time correcting it and we had to pay the price (sleeping on a floor mattress for a month).
Reply from Rove Concepts
Hi Galli,
We are sad to hear that you received the incorrect part for your bed. It usually takes a few business days for our customer care team to get back to our customer inquiries. If you are having trouble getting in touch with our customer care team, we also recommend calling in at our toll free number at 1 800 705 6217 to talk to a customer care team over the phone or using the live chat feature on our website to speak to someone. We do hope that you were able to amend the issue with our customer care team and we do hope that you give us another try again in the future.
All the best,
The Rove Concepts Team