I need to start by saying this review is for the most part about the quality of the White Glove Delivery service of my purchase from Rove. I wrote to Customer Service about it but they didn't get back to me.

I paid $279 for White Glove Delivery, on top of the purchase price. It's almost 30% of the purchase price on top. I was thinking this would be a premium service. They don't deliver on weekends, I had to stay home from work to receive it, which is not uncommon.

This is what I had a problem with:

The delivery guys dropped my item - the Lucas TV stand as soon as it was out of the truck, it fell off their trolley. Given, it was a little wet outside from the rain but I couldn’t believe my eyes.

The outer packaging was so dirty I didn’t want it inside my apartment, it was covered in black muck. I got dirty traveling up in the elevator with the delivery people and ended up with black marks all over my sweater, which needed drycleaning. Entry wall in my apartment had to get repainted from the dirt on the box.

When we arrived at my apartment I asked the delivery people to wipe their feet on the doormat before coming in because it was raining and muddy outside, one of the delivery guys started wiping his shoes on my rug inside the apartment. I was shocked.

They left so much foam packaging all over the tv unite and the floor of my apartment. It took me about 30 mins to get it all clean and ready to use.

I asked the representatives at Rove Customer Service: What can you do to offer some kind of compensation, or help in this matter? But they never got back to me.

The piece of furniture itself is ok. It looks nice but one of the doors is a bit crooked so it's quite annoying to my eyes. May have been from the drop. I imagine the delivery is farmed out to a 3rd party. Still, they are representative of the Rove Brand. Mostly disappointed that the CX department did not bother to reply. I would never purchase again with this company.

Save yourself the $$ if you do and DO NOT do white glove delivery. It's such a rip off.