The item initially arrived damaged
The item initially arrived damaged, I was never contacted by Rove to arrange a replacement and made 7 calls to make these arrangements.
When the item was redelivered a different item was broken. The quality of the furniture is good, but the white-glove delivery is not high quality.
Update: Rove provided both a discount, a replacement and a refund for the second broken item. Despite the issue, they resolved it to my satisfaction.
Reply from Rove Concepts
Hi Angus,
We are incredibly sorry to hear about your items arriving damaged. We do apologize for any inconveniences this may have caused you and we are glad to see that you have since been in contact with our customer care team and they have been able to help you order brand new pieces to replace the ones that arrived damaged.
All the best,
The Rove Concepts Team