I liked the website and pictures of…
I liked the website and pictures of product very much, well done in showing product from various angles. I was concerned about the BBB reports and had some questions about both those and the membership as to whether there is good value in it; tried to contact via the toll-free line but all associates were busy and after a wait time, was advised to call back so disappointed in that regard. But maybe there are some issues right now due to pandemic. The bottom line to my satisfaction will be when bar stools are delivered and hopefully live up to their photo in quality and stability.
Reply from Rove Concepts
Hi Susan,
Thank you for leaving your review! We always recommend if you are having a hard time getting a hold of our customer care team by phone, they are always available also by email at sales@roveconcepts.com and also by live chat. We did have an increase of inquiries from customers during this time as it was Easter so we do apologize for the wait! We can't wait for you to receive your stools and we hope that you continue shopping with us in the future.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team