The furniture was great but shipping sucks.
The furniture was great, but shipping company was terrible. They are hard to contact and lost one of my item. Rove Concepts replaced the lost piece, and their customer support was quite helpful. The shipping company was difficult to work with tho.
Reply from Rove Concepts
Hi there,
Thank you for leaving your review and we appreciate you sharing your feedback with us. As we do work with a third party delivery service, there may be times where the quality of the delivery is out of our control. As we continue to grow, we are looking into in house shipping options so we can provide better customer service end to end. We are glad to see that our customer care team was able to promptly replace the missing piece and we hope that you are enjoying your Asher Bed.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team