I paid for white glove service
I paid for white glove service, the shipping took a week longer than originally quoted, the 3 large boxes are still sitting my in living room a week later because the delivery guy said he was only hire to leave it at front door. They will not be put together until the coffee table finally arrives I ordered in a different shipment . This will be 3 weeks later than I was told and many minutes/hours on the phone with you and shipping company to figure this out.
The media console was also damaged when it arrived. I’m sure Some/most of this was not your fault. However you need to partner with better delivery companies. I hope to be able to leave a better review once it is put together and the other pieces aren’t damaged.
Reply from Rove Concepts
Hi Rob,
Thank you for writing your review. We appreciate you sharing your experience with us and we do apologize for any inconvenience this may have caused you. As we do work with a third party delivery service, there may be times where the quality of the delivery is out of our control. We have since reported the issue to our operations team so they can share your feedback with the carriers as well. We do hope that you have since been in contact with our customer care team and received assistance with the damaged media console.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team