Good website, customer service needs work
The website is easy to use, but I had some questions and could not get through to customer service on the phone. There is a long delay to get an email response.
Reply from Rove Concepts
Hi Sandra,
Thank you for writing your review and we appreciate you sharing your feedback with us. We are currently experiencing a higher volume of inquiries than usual, so we do appreciate your patience. We are glad to hear that you found our website easy to navigate through as we are constantly updating it to provide the best shopping experience for our customers.
We are glad to see that our customer care team was able to help you with adding an additional product to your order and we cannot wait for you to receive your order.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team