Review of Rove Concepts


Rated 3 out of 5 stars

After much awaited time....

After placing the order in February I finally got the goods this past week. The quality and craftsmanship of the furniture is fantastic, but the journey to get it was excruciating. The tabletop was smashed in route to the East coast and then went on backorder. When the replacement came it too was smashed in transit. Then when the third one was delivered it they forgot the bring the base and other furniture. The first crew they sent scratched the floor because the marble top was too heavy for them. The second crew was great and got the job done in no time. Getting it was maddening but the furniture is now in place and beautiful. My experience wouldn't keep me from ordering from them again but I'll keep my expectations low until it's here.

June 29, 2020
Unprompted review

Reply from Rove Concepts

Hi Amy,

Thank you for writing your review and we appreciate you sharing your experience with us. As we do work with a third party delivery service, there may be times where the quality of the delivery is out of our control. We do sincerely apologize for the issues and delays this may have caused you and as we continue to grow, we have been exploring in house shipping options so we can provide better quality service from end to end.

We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team