Late and not so comfy but beautiful design and Superior quality
I receive the items a bit late. About 3 weeks later than expected and only half of my order (the offer half will arrive about 1 month and 1 week after promised) I understand that these are hard times with COVID but if you promise a date you should really plan potential delays and let customers know a more accurate date from the beginning. Fortunately, Once they arrived, they were well packaged and super simple to assemble. Overall the quality is what I expected but unfortunately the furniture is more beautiful rather than comfortable, it’s always hard to find great design that is also comfortable so can’t complain much. I wish I could say I love it but unfortunately the fact that it was very late and uncomfortable make me question if I will order again.
Reply from Rove Concepts
Hi Frank,
Thank you for sharing your experience with us. We sincerely appreciate your patience with your order as we are currently experiencing unexpected delays with some of our products. We are glad to see that our customer care team was able to help you split your order so you could receive part of your order earlier! We also appreciate the feedback that you shared with us about our pieces and we would love to learn more about which pieces you found to be uncomfortable so we can continue to make our pieces better in the future.
We again appreciate your feedback and if you have any further questions or concerns please let us know at customercare@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team