So far so good!
Have been really impressed with Rove Concepts so far! The buying process was easy - and I've already received a note saying that my shipment is being prepared to ship! Can't wait to get my shipment!
Updated 8/12/2020: So I received my shipment and one of the chairs was damaged. I called customer service to report the damaged item and they told me that it would be 16 weeks “hopefully” to get a replacement. I asked what my options are and they said that there weren’t any. They told me that I need to keep my current damaged chair until a new one could be fabricated. I told them that I want all the chairs picked up because I don’t want one damaged chair and they told me that I could do that but would have to pay for shipping and arrange for shipping. I wish I had purchased my chairs from Room and Board. Horrible customer service.
Reply from Rove Concepts
Hello Chris,
We are sad to hear about your experience. We sincerely appreciate your feedback. We were experiencing unexpected delays due to the pandemic earlier, so we do apologize for the longer than usual lead times for a replacement order. Due to the increased volume of orders, we have since made changes to our operations, which will make delays less common and lead time to resume back to normal. We are glad to see the claims team has been in touch since with an alternative resolution for your order.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team