Hello Craig,

We are sad to hear about your experience with your order. We sincerely appreciate your feedback. We do our best to provide order details and updates throughout the order process, however we have let the correct parties know about this additional feedback to see how we can better improve our service from end to end. We also recommend signing into your customer account where you can review the order status for the most up to date information about your order. We do hope the concierge team was able to help with a resolution for your order.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team