We ordered some counter stools for a…
We ordered some counter stools for a client. Our client's are small people and they did not fit into the back portion of the stool to be able to sit back. Rove just offered their regular return policy, being that we have to pay for the freight back along with a restocking fee. I usually don't mind paying but I do when its for a piece of furniture where the interior dimensions are not listed and smaller than average people cannot fit to sit in the stool
Reply from Rove Concepts
Hello Debora,
We are sad to hear about your experience. We sincerely appreciate your feedback. We do our best to provide product dimensions by listing the product details on the product page. We are happy to see that you have been in touch with our concierge team who was able to provide you with return instructions and a refund has been processed since. As we are a growing company, we are working towards improving our policies and working hard to bring inhouse shipping in the future to provide better service from end to end without adding any additional fees for our customers.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team