Unusual "inspection" policy, but otherwise smooth (for now)
Fairly straight forward - not a big fan of the membership model, but otherwise a smooth shopping experience so far. I'm a bit nervous because the faulty goods policy seems to imply that you can refuse delivery after inspection - but in reality, has anyone ever had delivery people who will stay long enough for you to open and inspect? This seems a suspicious and unrealistic policy.
I'm also wary about being asked to review before receiving my goods so expect that a lot of the reviews here are actually based on the website experience rather than the actual purchase experience. I'm happy to update this review after receiving the goods, but don't like the bad faith aspect of the delivery inspection policy or being asked to review an experience on trustpilot before delivery - I want others reading to be aware of this when reading other reviews.
Reply from Rove Concepts
Hi there,
Thank you for sharing your feedback. We do apologize sending you this email early as typically we send them to our customers who have received their order. Typically with our carriers, they do let our customers inspect their order before leaving which is why we have that policy in place. We do hope that you have since received your order and should you have any questions, please feel free to reach out to us.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team