Review of Rove Concepts


Rated 3 out of 5 stars

This Is Worth Reading Prior To Purchasing...

I ordered over $6K of product from this brand (the Milo Sectional, a bunch of pillows, and 3 marble tables). The sectional looks nice, however had some issues - the main issue was that 2 of the holes where the legs screwed in were not aligned correctly, so the legs screwed in wonky/diagonally after being forced in (which is annoying given the $5K expense on it). It is also incredibly firm - you can hardly feel the down (just very dense memory foam with maybe 1/4 inch max of down/feather on top). NOTE: The 20% purchase voucher you get after spending $100 on the annual membership cannot be applied to accessories (pillows, bedding, etc) or the $129+ mandatory shipping, so be prepared to spend a couple hundred+ if you plan on redeeming your voucher value (that also expires 6 months from the purchase date) - just something to note. Lastly, I live in a condo building on the 14th floor - the delivery person (I guess if you do not opt for white glove?) did not even bring the sectional up to my unit front door - it was left in the loading dock of my building, and my leasing manager had to help me bring it up to my unit (thank goodness she was there and able to help). I guess for the amount of money spent, I would have hoped these few things regarding the manufacturing defects + delivery issues would not have been an issue. Outside of all that, the sectional actually looks nice in the living room.

October 16, 2020
Unprompted review

Reply from Rove Concepts

Hello Austen,

We are sad to hear about the delivery experience with your order and we sincerely appreciate your feedback. In order to keep our customers and communities safe, we have temporarily suspended our White Glove services, which is why the delivery team would not have been able to deliver your order within your place of residence. We do hope we can resume these services in the future when it is safe to do so and we appreciate your patience. We have also notified the production team with your additional feedback to see how we can better improve this piece in the future.

We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.

All the best,

The Rove Concepts Team