It was easy enough to find what I was looking for on the website. I’ve gone on it several times and have successfully ordered swatches to find the material that I want. This has helped me decide on a fabric however for the Iris chairs that I ordered it would have been nice to see how shiny/matte the legs are. The photos don’t show that too well and is only limited to the items in stock. For offering custom products, Rove can definitely improve on how the customers are able to visualize such products through the website. Having photos, especially close up ones, of the brass/black metal finish would be helpful. I was able to go on Instagram and ask for more description on it. I was quite satisfied with the speed of their response but would have appreciated more if they offered to send examples or pictures. Another comment I have is perhaps offering free local shipping especially for orders that are over a certain amount (as other similar companies offer this).