Need to improve refresh and ways to contact you
The products are great but it was very difficult to navigate. The numbers in my kart kept switching and it was not smooth at all. Like the page was not refreshing enough. I ordered 9 chairs but I wanted 8 only. The refreshing of the site was troublesome. Tired to email concierge and the email was bounced back. I could not find a number to call and let you know immediately of what had happened. I am afraid I will be receiving one extra unwanted chair and that I have no means to letting you know.
Reply from Rove Concepts
Hi Ana,
Thank you for writing your review and we appreciate you sharing your experience using our website. As we are constantly making improvements to our website, we do apologize for any inconvenience you have experienced shopping on our site. We are glad to see that you have since gotten in contact with our concierge team and they were able to remove the additional chair from your order. We cannot wait for you to get your new dining chairs and we hope you enjoy them as much as we do.
We again appreciate your feedback and if you have any further questions or concerns please let us know at concierge@roveconcepts.com and we would be happy to help.
All the best,
The Rove Concepts Team